Return Policies Returns  Please read item descriptions carefully and ask any questions that you may have prior to making your purchase.  Most of our one of a kind  treasures are marked  No Return- No Exchange for the distressed and normal imperfection are expected and only add to the shabby charm of each treasure. Each item is described and photographed to the best of our ability to provide you with as much information as possible.  Should you have any other questions on these items, we  recommend that you email us before making your decision.   If for whatever reason, you are not completely satisfied with your purchase, and it is not marked no return no exchange in the description area, then you may return Unused, Resalable  products to us for a refund or exchange. You must notify us within 3 business days of your receiving the item and we receive the item back in our warehouse within 14 days of the original date of delivery.  Special orders and custom orders are non returnable or exchangeable.  Personalized items are special made for you and cannot be returned.Once the products are returned to our warehouse a credit will be issued minus the actual shipping cost of sending the package to you. This shipping charge applies to all orders, including orders shipped under a free shipping promotion.                       Return Instructions Please email us with the following information. 1. Order number 2. Product number and/or name 3. Reason for return 4. Note type of return (Refund, Exchange, Replacement) We will reply via email with a Return Material Authorization number (RMA#), which MUST be issued prior to shoppesonboutiquedrive.com  accepting any returns.  Packages without an RMA number cannot be accepted at our warehouse.  Please return items in their original box. Include the original packing slip, copy of the receipt, exchange or refund instructions and the RMA number. The RMA number should also be clearly visible and on the shipping label.  Also, please make sure that the package is securely wrapped.  For reasons of hygiene, items falling into the following classes of products that have been opened or used cannot be returned: Diapering Accessories, Diaper Bags, Diapers, Diaper Pails and Liners, Potty Seats, Feeding Accessories, Breast Pumps, Bottles, Bottle Brushes, Nipples, Rattles, Sterilizers, Wipes, Thermometers, Pacifiers, Bathing Accessories, Lotions and Powders. Again, Please note that shipping charges are non refundable. Return shipping costs are the customer's responsibility.   Where do I send the returns? Please arrange to have packages shipped back to the address emailed to you with your authorized RMA number. You may use UPS, FedEx or USPS.  When will I receive my exchange or refund?  We will exchange or issue credit within 7 business days of receiving items with authorized RMA numbers. Please note that credit card refunds may not appear until the following billing cycle   Refusal of Delivery..... What happens if you purchase items and then change your mind after it is shipped and refuse delivery? Once the products are returned to our warehouse a credit will be issued minus the actual shipping cost of sending the package to you.  This additional shipping charge applies to all orders, including orders shipped under a free shipping promotion.       All returns and refunds are subject to final approval from our Customer Service Department.  Shipping charges are non refundable.  Return shipping costs are the customer's responsibility. There will be a 15% restocking fee for all returns.  Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you and restocking fees will still apply